If you are buying Royal School of Needlework Friends Membership for your own use, or if you are making use of Royal School of Needlework Friends RSN Friends Membership after it was bought for you by someone else, then by your action you agree and accept that these RSN Friends Membership terms and conditions apply between us. If you don't agree and accept these terms and conditions you must not buy, or make use of, Royal School of Needlework Friends RSN Friends Membership.

The Royal School of Needlework, of Apt 12a, Hampton Court Palace, Surrey, KT8 9AU, is a registered charity (no. 312774).

References to ‘Royal School of Needlework Friend’, ‘RSN Friend’, or 'RSN Friends Membership' refer to the annual subscription of the Royal School of Needlework Friends.

References to 'you' 'your' 'yourself' in these RSN Friends Membership terms and conditions generally refer to any person buying RSN Friends Membership for their own use or to any person making use of RSN Friends Membership that was bought for them by someone else. However, in conditions three to seven below, the references to 'you' 'your' 'yourself' shall also refer to any person buying RSN Friends Membership for someone else.

References to 'Privacy and Data Protection Requirements' mean the Data Protection Act 2018 and all other applicable law from time to time relating to the processing of personal data and privacy including (where applicable): (a) the General Data Protection Regulation (EU)2016/679 of the European Parliament ('GDPR'); (b) the Privacy and Electronic Communications (EC Directive) Regulations 2003, and (c) guidance and codes of practice or conduct issued by the UK Information Commissioner.

Our acceptance of your application (or your utilisation of Member benefits in the case of gift recipients) will bring into force a legally binding contract between us and you, and these RSN Friends Membership terms and conditions will form the basis of that contract through which we will deliver a service to you as an RSN Friend. You agree RSN Friends Membership terms and conditions shall be governed by, and construed in accordance with, English law and that the courts of England shall have exclusive jurisdiction in relation to any dispute or matter arising in connection with them or the matters contemplated within them.

These RSN Friends Membership terms and conditions constitute the entire agreement and understanding between you and us and supersede any previous agreement relating to RSN Friends Membership.

You agree that in becoming a RSN Friend you do not rely on, and shall have no remedy in respect of, any statement, representation or understanding other than as expressly set out in these RSN Friends Membership terms and conditions.

Queries, comments and complaints

Our Fundraising team will aim to respond to any query received within five working days. This may be an acknowledgement of receipt while further investigations are carried out. If you have any queries or complaints please contact our Fundraising team:

Email: friends@royal-needlework.org.uk 
Phone: +44 20 4583 8188
Write to: Royal School of Needlework, Apt 12a, Hampton Court Palace, Surrey, KT8 9AU.

Office hours are 09.00-17.00, Monday–Friday (excluding public holidays).

1.1 As an RSN Friend you will receive a range of benefits. Current RSN Friends Membership packages include:
• 10% discount on purchases in the RSN Shop, both online and at Hampton Court Palace.
• 10% discount on online talks and tours.
• Exclusive 72-hour priority booking period on selected classes, including a 10% discount during this window. The RSN Friend RSN Friends Membership holder may claim the 10% discount during the priority booking period. This discount can be used once per class, for the named RSN Friend only.
• Advance information on upcoming classes, events and Collection and Archive exhibitions.
• Invitation for the RSN Friend and one guest to the annual Friends Open Day.
• Biannual digital Friends newsletter.
• Annual update on RSN developments and future plans.
1.2 RSN Friends Membership will last for 12 months from the date of purchase, unless otherwise stated. After that you may renew your RSN Friends Membership for subsequent periods of one year and you acknowledge that the price may increase and the terms change. RSN Friends Membership will automatically renew once 12 months from date of purchase has passed and will be charged to your preferred payment method. You may cancel the renewal at least 7 days before the date of expiry of the RSN Friends Membership. 
1.3 RSN Friends Membership is non-transferable so that only you will be able to use it. In the event of RSN Friends Membership misuse, the Royal School of Needlework reserves the right to withdraw your RSN Friends Membership (with payment being forfeited) and restrict you from becoming a Friend in the future. 
1.4 Any discount used from RSN Friends Membership benefits cannot be used in conjunction with any other discounts.

2.1 We reserve the right to refuse any application for RSN Friends Membership.

2.2 On receipt of your application we will debit your card or process the Direct Debit payment for the appropriate fee. However, our acceptance of your application for RSN Friends Membership remains subject to approval by us. If for any reason we cannot accept your application we will confirm that your account has been re-credited (if applicable).

2.3 If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a RSN Friends Membership has already been issued to you, that you forfeit any benefits.

3.1 We reserve the right to amend or revise these Terms at any time with no notice Any changes the Terms apply to your RSN Friends Membership immediately from the date of publication on the Royal School of
Needlework website.

4.1 The credit/debit card information you provide us for a RSN Friends Membership transaction will be used by us solely for the purpose of processing that RSN Friends Membership transaction.

4.2 We cannot accept credit/debit card payments by email and we will decline to accept payment by that means.

5.1 If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

5.2 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount erroneously paid from your bank or building society. If you receive a refund in an amount you are not entitled to, you must pay it back when requested to do so by us.

5.3 You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. We would be grateful if you also notify us using the contact methods set out above.

6.1 If you change your mind about subscribing as an RSN Friend after purchasing, you may request a refund by notifying the Fundraising team in writing within 14 days of purchase. Please note that any refund will be subject to deduction of the value of any benefits used within this period (e.g. discounts on day courses). 

PLEASE NOTE: If you set up a Direct Debit to buy RSN Friends Membership, but cancel it after you have enjoyed RSN Friends Membership benefits and before the RSN Friends Membership fee has been paid to us, you must nevertheless pay for the benefits you have received to terminate your RSN Friends Membership contract with us.

7.1 When you apply for RSN Friends Membership in your own name, or while you remain an RSN Friend, we will process your personal data including your name and address to fulfil our RSN Friends Membership services to you and for our own market research and analysis, in accordance with the Privacy and Data Protection Requirements and our Privacy Policy. We have highlighted here those aspects which we believe are particularly relevant to data you supply as an RSN Friend.

7.2 Communications by post form part of the RSN Friends Membership benefits you have purchased, but you can request not to receive these communications by contacting the Fundraising team.

7.3 Marketing communications by email are also offered to ensure you can make the most of your RSN Friends Membership benefits. Please use the 'Unsubscribe' link at the footer of marketing emails or contact the Fundraising team should you no longer wish to receive them. Your email will then only be held and used for service messages regarding the administration of your RSN Friends Membership.

7.4 Should you wish to ask us to provide you with any personal information we hold about you, correct or request deletion of any data you supplied as a Friend, please contact the Fundraising team. Once we have received your request, we will take appropriate steps to answer your request, delete your data or cease from using it in the manner you require. Please note that there may be situations where we are unable to meet your requirements in full.

7.5 We will hold your information securely but may disclose information about you to any of our employees, officers or data processors (e.g. mailing houses or Direct Debit payment processors) insofar as that is reasonably necessary for the purposes set out in these RSN Friends Membership terms and conditions. Otherwise, we will not pass your personal data to third parties without your prior consent.

8.1 We shall have the right to terminate your RSN Friends Membership immediately and without repayment of your RSN Friends Membership subscription if you commit a material breach of these RSN Friends Membership terms and conditions that cannot be resolved (or, if you commit a material breach that is capable of resolution, you do not resolve it to our reasonable satisfaction within 14 days of us informing you about it).

9.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be excluded or limited, and nothing affects your statutory rights as a consumer.

9.2 We are responsible only for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. RSN Friends Membership is for private use, and we are not liable for any business losses.

9.3 RSN Friends Membership benefits, including classes, events and discounts, are subject to availability and may change from time to time. Clause 10 sets out what happens if benefits are affected by events outside our control.

9.4 Subject to clause 9.1, our total liability to you shall not exceed the RSN Friends Membership fee paid for the current RSN Friends Membership year.

10.1 We will not be liable for any failure or delay in providing RSN Friends Membership benefits caused by events outside our reasonable control. These include, for example, closure of or restricted access to Hampton Court Palace, fire, flood, extreme weather, epidemic or public health restrictions, government action, industrial action, and failure of utilities, transport or third-party systems.

10.2 If such an event occurs, we will tell you as soon as reasonably possible and take reasonable steps to minimise its effect. Our obligations will be suspended for as long as the event continues, and we may reschedule affected classes, events or benefits, or offer them online where practical.

10.3 If the event prevents us from providing a substantial part of your RSN Friends Membership benefits for more than 60 days, you may cancel your RSN Friends Membership by writing to the Fundraising team and receive a refund of the unexpired portion of your RSN Friends Membership fee.